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Topics - Mausabot

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1
QueueMetrics monitoring suite for Asterisk PBX is not an especially resource-hungry application and is built to be quite thrifty, but as a tool that can be used in multiple ways and to run possibly very large reports, it is sometimes needed to do a little analysis beforehand.

While actual numbers depend heavily on the specific usage patterns, there are some general guidelines one can follow in dimensioning.

Discover how with this new tutorial:

https://www.queuemetrics.com/blog/2018/12/04/dimensioning-queuemetrics/?lid=U106

2
AstriCon, the longest-running event devoted to all-things Asterisk, celebrated its 15th year in Orlando.

In 2018 Loway launched a customer satisfaction survey in order to understand the broad trends impacting on Asterisk based call centres.
Which PBX model is the most used worldwide? Are customers and users satisfied? How big are Asterisk call centers?

These are questions that this satisfaction survey, unique in the Asterisk market, answered for the first time.
Results were presented by Loway's Founder in a live session during AstriCon Orlando.

Watch the conference on https://www.youtube.com/watch?v=gL0MiJUS1F0?lid=U105

3
In 2014 we released the first Asterisk call center satisfaction survey. We ran the survey as a tool to analyze satisfaction on existing #QueueMetrics users. But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015 (https://www.queuemetrics.com/callcenter-survey.jsp).

In 2018 we launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center worldwide community.

The results are finally here!

Discover now "Asterisk in the Contact Centre Satisfaction Report 2018".

Visit the survey page at https://www.queuemetrics.com/asterisk-contactcentre-survey.jsp?lid=U103

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QueueMetrics news / IVR: The Call Center Warm-Up Band
« on: November 09, 2018, 10:19:09 »
Tips and tricks for a successful IVR management.

Discover the secrets for an effective callcenter IVR management and activity tracking in this new article by Allison Smith (@voicegal) for the QueueMetrics monitoring suite technical blog.

Read it now:

https://www.queuemetrics.com/blog/2018/11/08/IVR-callcenter-warmup/?lid=U102

5
What is the advantage of using the Icon agent page of QueueMetrics to manage pause codes?

QueueMetrics suite for Asterisk call centers lets your Agents manage their own pause status, allowing you to track reliably and consistently their working day.

Pause codes can be customized to suite your needs and are designed so you can run reports with them included. 
   
Learn how in this new tutorial:

https://www.queuemetrics.com/blog/2018/10/26/QueueMetrics-Pause-Codes/?lid=U099

6
AstriCon, the longest-running event devoted to all-things Asterisk, is celebrating its 15th year in Orlando.

In 2014, Loway ran a call center survey for the Asterisk platform with interesting results. In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the community of Asterisk contact centers in general.

Which model of PBX is the most used worldwide?
How satisfied are customers and users?
How big are Asterisk call-centers?
And more!

Results are finally here and will be presented by Loway's Founder in a special session at AstriCon 2018 in Orlando, Florida, October 10.

Join us in Orlando: https://astricon2018.sched.com/?lid=U094

7
Why should you upgrade from the old Qloaderd to the new Uniloader?

What benefits does it bring?

Discover in this new tutorial how to get a more stable loader for QueueMetrics that makes easier to diagnose issues and perform administrative tasks for useful functions on an Asterisk system connected with QueueMetrics.
 
Generate music-on-hold events on queues, outbound call tracking, parked calls tracking as if they were calls handled on a queue and much more.

Read it now for Free:

https://www.queuemetrics.com/blog/2018/09/27/upgrade-to-uniloader/?lid=U093

8
You want to create simple but effective QueueMetrics reports that only show the information you really need? Do you feel the need to have different reports for different situation to improve your workflow?

QueueMetrics is a monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime statistics analysis, wallboards and an easy to use interface.

Learn how to create a simple effective report with all the information you need:

https://www.queuemetrics.com/blog/2018/09/20/howtodo-report/?lid=U090

9
With this new tutorial you will learn how to activate the QueueMetrics-WombatDialer Recall Scheduling feature.

One of the most common call center scenario, during an outbound dialing campaign, sees the customer potentially interested not available at call time, so the agent agrees on a better time for the conversation. 

QueueMetrics Icon Agent Page allows agents to reschedule the call immediately without having to worry about tracking down all the recalls.

The rescheduled call will be handled by a specific campaign on WombatDialer and will be executed automatically at a set date and time.

Read more at https://www.queuemetrics.com/blog/2018/07/19/recall-schedule/?lid=U085

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In this tutorial, you will learn how to setup your QueueMetrics-Live system in order for it to retrieve call recordings stored with Atmos CallCabinet Call Recording Solution.

Atmos CallCabinet for QueueMetrics-Live provides QueueMetrics’ customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers. It includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

Read more https://www.queuemetrics.com/blog/2018/06/27/queuemetrics-callcabinet-integration?lid=U082

Request your Atmos CallCabinet for QueueMetrics-Live trial here https://www.callcabinet.com/loway-queuemetrics-call-recording/?utm_campaign=QueueMetrics&utm_source=Loway%20Referrals

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A common scenario in most call-centers, is one where the same user calls multiple times, regarding the same matter to be addressed.

The problem with this situations is: how can we track client interactions, clustering the data in a sensible way and allowing tracking of specific situations rather than manually investigate each single call coming from the same Caller-ID?

First-Call-Resolution is a tool that allows you to do that, grouping calls from the same Caller-ID and allowing you to create high level reports oriented to productivity and performance .

Find out more at https://www.queuemetrics.com/blog/2018/06/20/first-call-resolution/?lid=U081

12
Loway is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

For more information about Atmos CallCabinet for QueueMetrics-Live integration visit https://www.loway.ch/press-releases.jsp?uid=press-20180611-atmos-callcabinet-queuemetrics&lid=U080

In order to request your free trial visit https://www.callcabinet.com/loway-queuemetrics-call-recording/?utm_campaign=QueueMetrics&utm_source=Loway%20Referrals

13
As you may know in 2014 Loway released the first Asterisk call center client satisfaction survey.

Loway ran the survey as a tool to analyze client satisfaction on existing QueueMetrics users. But things got to be more interesting than expected and the result went on the direction of an overview of the Asterisk call-center industry in 2014.

Now it's time to do it again and Loway needs your precious support:

Which model of PBX is the most used worldwide?

How satisfied are customers and users around the world?

How big are Asterisk call-centers today?

The survey will take 5 minutes only, responses are anonymous and it can give a better perspective and understanding of the industry and market.

Follow the link to access the survey https://www.queuemetrics.com/callcenter-survey-2018.jsp?lid=U075

If you help us, you can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Loway's team personally want to thank YOU for every second invested in the survey.

14
Loway Switzerland announces the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.
New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

For more information about QueueMetrics 18.04 visit the press release page at https://www.loway.ch/press-releases.jsp?uid=press-20180425-queuemetrics-release_1804&lid=U074

QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

Updating from a previous working version of QueueMetrics to version 18.04 is free of charge, simply follow the manual indications at http://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics

For a QueueMetrics trial visit https://www.queuemetrics.com

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QueueMetrics news / Tutorial: Automated recalls with QueueMetrics
« on: April 20, 2018, 08:47:34 »

When managing an Asterisk call center you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.

Discover how to manage at best automated recalls with this new tutorial

https://www.queuemetrics.com/blog/2018/04/19/auto-recalls?lid=U073

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