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Topics - gopal2k

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1
Hi Team,

We are using Asterisk 11.2.x and Queuemetrics 12.10. Around 20 to 25 agents on call, all of sudden we are experiencing an issue where the agents device status is not changing in Asterisk, and when we check in the queuemetrics dashboard the call is hitting the same agent who is already on call. We did restarted qloaderd too, but still we face the same issue, And the hardware what we have for Asterisk is octa core with 16 GB RAM and for Queuemetrics same type of server. Can you lighten up here...what else to check.

Thanks.

2
Running QueueMetrics / Queuemetrics with FreePBX
« on: March 31, 2016, 15:11:49 »
Am using FreePBX STABLE 6.12.65 - Asterisk 11.19 and using Queuemetrics 15.10.6 by following this URL - https://github.com/Loway/QueueMetricsHowTos/blob/master/AgentPage_WebRTC_FreePBX.md

Some observations
1. After logging in as agent/101, when we dial the queue number, the call lands to the webrtc webphone, upon answering the caller-id still hearing MoH, basically the call is not answering even though it answered in the webphone.

2. Instead of webphone if i use softphone and remove the webphone username and password from the agent settings, the call getting established, but the call information not showing in the agents page. Even in realtime page the "Agents currently logged in:" i can see two entries one for the softphone and the other one for the agent login.

Note: Am using Queuemetrics 13 version for my production which is working fine without webRTC and this is without freePBX, just Asterisk 11.3.0.

So worried using or upgrading to Queuemetrics 15.

Regards.

3
Running QueueMetrics / Agent Priority
« on: May 22, 2015, 15:16:05 »
Hi, I would like to set the agent priority, and the same is configured, which I can see that  with prioritylabel 'W' and prioritynum '1' but still the calls are getting routed even though there are free agents.

We have multiple queues, and this agent is part of multiple queue, in all queues the agent is in wrap mode also in queues.conf I have configured the last shared call as yes.

Any suggestions would be appreciated.

Regards,
Gopal.

4
Running QueueMetrics / Ringnoanswer on real time page
« on: December 12, 2014, 20:25:42 »
Randomly in real time page, am seeing new calls are ringing to same agent who is already on a call. It shows with a small phone ringing icon at the end of the agent name. 

Regards.


5
Running QueueMetrics / Display custom value in Agent Page
« on: November 07, 2014, 16:09:58 »
Hi,

Is there a option I can display a custom value in Agent's page. Actually am looking to display a 10 digit value in Agent's page for a particular call, like customer code. Will this be possible?

Thanks.

6
Running QueueMetrics / Report on Wrapup Time
« on: October 25, 2014, 04:26:47 »
Can we get a report on the wrapup time configured in queues.conf file? or the wrapup time available in Queuemetrics. Can any report be generated based on this, showing that the calls getting to to agents only after the wrapup time.

Thanks.

7
Running QueueMetrics / queus.conf shared_last call
« on: September 25, 2014, 19:46:39 »
Hi,

We are having agents more than one queue, and because of this, the wrapup time configured in queues.conf for each queue getting overridden, since the agents are part of multiple queues. I see we can use shared_lastcall=yes in asterisk, will this applicable for agents created in queuemetrics as well?

Thanks in advance.

Regards.

8
Running QueueMetrics / Automated Report
« on: September 24, 2014, 12:20:24 »
Hi,

I see this page http://manuals.loway.ch/QM_UserManual-chunked/ar01s21.html#CONFIG_REPORTS_EXPORT for automated reports, but I don't know where can I create this automated report, also I configured "USR_REPORTS_EXPORT" in my user keys, also tried changing my profile as ROBOT. But still I can't create a automated report. Can some one assist me where I can create this activity?

Thanks in advance.

Regards.

9
Hi,

Am using Asterisk 11.2.1 and Queuemetrics 13.04.2. It was working fine without any issues till yesterday, due to power maintenance we rebooted the Asterisk and QM server. After rebooting in Asterisk console am getting a warning message as like below,

[Jul  7 09:25:52] WARNING[9650][C-0000086f]: res_config_mysql.c:1289 require_mysql: Table queue_log requires a column 'data' of size '0', but no such column exists.
[Jul  7 09:25:52] WARNING[9650][C-0000086f]: res_config_mysql.c:842 store_mysql: MySQL RealTime: Failed to insert into database: Unknown column 'data' in 'field list'

My Qloaderd program was running, Asterisk server is able to connect to QM server, since both are in two different servers.

This warning message is only after the reboot.

Am just trying to dig from yesterday but didn't get any clue.

The queue_log table is a standard table which is running for so many days, all of sudden am getting this warning message.

Any comments would be much appreciated.

Regards,


10
Running QueueMetrics / Wrap Up Time
« on: June 04, 2014, 17:24:23 »
I have configured the wrapup seconds for a queue as 30 seconds both in Asterisk and Queuemetrics, but when there is a call waiting, the call hits the agent within 30 seconds.

Wrap up time, is after successful call hangup, the agent will be part of the queue after 30 seconds right?

Please correct me if am wrong.

Regards

11
Running QueueMetrics / Pause code and receive call
« on: April 15, 2014, 19:54:34 »
Hi,

I have some agents where he can take calls and email support as well. Can I create a pause code as "Email Sessions" at the same time simultaneously he can receive calls also.

Basically I don't want him to pause from taking calls, while doing his email support, he is supposed to take calls as well. Is this possible?

Thanks.

12
MySQL storage and Qloaderd / Changing email of all agents
« on: December 03, 2013, 09:49:31 »
I would like to change the email column for all my agents configured in queuemetrics. The agents might be around 1000 numbers, I see in MySQL this table named "agenti_noti" all the agents information.

By using replace function in MySQL, if I change the value of email "descr_agente" will that be sufficient?

Please advise.

Thanks.

13
Outbound and QueueMetrics / Transferred call via Outbound Dialplan
« on: November 19, 2013, 13:43:17 »
Am using Queuemetrics mainly for Inbound and @some times there might be a situation where Inbound calls will get transferred to Internal TL's and to external Toll Free numbers, the external Toll free number am handling as like below,

exten => _1.,1,Set(MONITOR_FILENAME=${CDR(accountcode)}-${STRFTIME(${EPOCH},,%Y-%m-%d_%H-%M-%S)}-${EXTEN}-OUT)
exten => _1.,n,MixMonitor(OUT/${STRFTIME(${EPOCH},,%Y-%m)}/${STRFTIME(${EPOCH},,%d)}/${MONITOR_FILENAME}.wav,b)
exten => _1.,n,Set(QDIALER_QUEUE=q-Outbound)
exten => _1.,n,Set(QDIALER_NUMBER=${EXTEN})
exten => _1.,n,Set(QDIALER_AGENT=SIP/${CDR(accountcode)})
exten => _1.,n,Set(QDIALER_CHANNEL=${USIAX}/9999${QDIALER_NUMBER})
exten => _1.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _1.,n,Set(CALLERID(number)=5107711717)
exten => _1.,n,Goto(qm-queuedial,${EXTEN},1)
exten => _1.,n,Hangup()

Am facing a issue like, after external call transfer for some calls the disconnection is not happening immediately till the call completes, according to agent point of view he transferred and started to take other inbound calls, but in QM Agent screen we see the transferred call is still going on in the background.

For some transferred call its fine, I can see the calls are terminated after transfer.

Any comments would be much appreciated.

Thanks.

14
Running QueueMetrics / Agent List mapped to Queue
« on: September 09, 2013, 09:51:31 »
Hi,

Can I export the data of agents mapped to certain queues directly from Queuemetrics database?

If not where I can find those data?

Regards,
Gopal

15
Running QueueMetrics / Call Status
« on: August 30, 2013, 19:22:52 »
Hi,

I have a working Queue metrics where my data is stored in MySQL DB, Now we have a report of caller disconnection and agent disconnection. But for some entries i see that both COMPLETEAGENT and COMPLETECALLER presents. It supposed to be either agent disconnect has to update or caller disconnect has to update. Because of this our reporting is not correct.

what could be the scenario that these both fields will get stored in Queuemetrics.

Regards,
Gopal.

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