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Messages - jonath_ba@hotmail.com

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QueueMetrics installation / Agents with multiple queues problem
« on: August 29, 2017, 22:56:04 »
I have a lot of problems with agents receiving calls from different queues once they become available, obviously the agent can only answer one of the calls. How can I fixed this?

I almost sure there is a problem in my config or perhaps a limitation of queuemetrics.

Thanks in advance




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