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Messages - Mausabot

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1
Loway is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

For more information about Atmos CallCabinet for QueueMetrics-Live integration visit https://www.loway.ch/press-releases.jsp?uid=press-20180611-atmos-callcabinet-queuemetrics&lid=U080

In order to request your free trial visit https://www.callcabinet.com/loway-queuemetrics-call-recording/?utm_campaign=QueueMetrics&utm_source=Loway%20Referrals

2
As you may know in 2014 Loway released the first Asterisk call center client satisfaction survey.

Loway ran the survey as a tool to analyze client satisfaction on existing QueueMetrics users. But things got to be more interesting than expected and the result went on the direction of an overview of the Asterisk call-center industry in 2014.

Now it's time to do it again and Loway needs your precious support:

Which model of PBX is the most used worldwide?

How satisfied are customers and users around the world?

How big are Asterisk call-centers today?

The survey will take 5 minutes only, responses are anonymous and it can give a better perspective and understanding of the industry and market.

Follow the link to access the survey https://www.queuemetrics.com/callcenter-survey-2018.jsp?lid=U075

If you help us, you can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Loway's team personally want to thank YOU for every second invested in the survey.

3
Loway Switzerland announces the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.
New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

For more information about QueueMetrics 18.04 visit the press release page at https://www.loway.ch/press-releases.jsp?uid=press-20180425-queuemetrics-release_1804&lid=U074

QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

Updating from a previous working version of QueueMetrics to version 18.04 is free of charge, simply follow the manual indications at http://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics

For a QueueMetrics trial visit https://www.queuemetrics.com

4
QueueMetrics news / Tutorial: Automated recalls with QueueMetrics
« on: April 20, 2018, 08:47:34 »

When managing an Asterisk call center you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.

Discover how to manage at best automated recalls with this new tutorial

https://www.queuemetrics.com/blog/2018/04/19/auto-recalls?lid=U073

5
QueueMetrics news / VIP callers management with QueueMetrics
« on: April 06, 2018, 08:59:32 »
There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:

https://www.queuemetrics.com/blog/2018/04/05/vip-callers/?lid=U072

6
Loway announces that it has signed on to become official Sponsor of CommCon 2018, held at Wotton House, Surrey UK, on 25 - 29 June.

Loway will be official sponsor with its QueueMetrics call-center suite for Asterisk PBX and WombatDialer predictive dialer.

For more information read the press release at https://www.loway.ch/press-releases.jsp?uid=press-20180326-commcon&lid=N071

CommCon is the UK's only Open Source RTC conference run by the community for the community.
At CommCon attendees get two tracks over 3 days covering both WebRTC and Open Source VoIP with an amazing speaker lineup; all of the 4 VoIP projects will be there.
The event will feature a knowledge packed WebRTC track with an update from Google as well as 4 of the Open Source SFU projects in attendance too.

For more information about CommCon visit the official website at https://commcon.xyz.

7
QueueMetrics news / Tutorial: Automating QA with QueueMetrics
« on: March 08, 2018, 16:55:12 »
Quality assessment is an effective process that significantly improve the awareness of a call center manager. But it also brings a series of disadvantages because reviewing calls manually is very expensive and most calls are not very informative.

What if we could automate the QA process?

Discover how with this new tutorial for QueueMetrics call center suite:

https://www.queuemetrics.com/blog/2018/03/08/automating-qa?lid=U070

8
QueueMetrics news / Queue call back tutorial for Asterisk call centers
« on: February 26, 2018, 15:21:33 »
You can program an Asterisk queue so that when people tire of waiting, they press a digit and get to a menu where they can leave their number. Then the system queues their call and attempts to call them at a convenient time.

This is possible using the new WombatDialer predictive dialer for Asterisk call center.

Read the tutorial for free at https://www.wombatdialer.com/blog/blog/2018/02/26/queue-call-back/?lid=U068

9
Loway team will present the new contact center management software lineup at the Asterisk Community Conference Africa 2018, where they will guide attendees through the new features of the call-center solutions portfolio and introduce them to the QueueMetrics monitoring and reporting suite.
   
Loway's CEO and Founder, Lorenzo Emilitri, will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".

The speeches will be in a dedicated room of the convention and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and effective call center management best practices using QueueMetrics monitoring suite and WombatDialer predictive dialer.

Read more at

https://www.loway.ch/press-releases.jsp?uid=press-20180220-asterisk-africa&lid=U067

10
Are you looking for a way to easily track your Asterisk call center agents' session times, in order to produce accurate payroll records?
Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers?

If your answer is yes then discover how with the new QueueMetrics payroll tutorial:

https://www.queuemetrics.com/blog/2018/02/13/queuemetrics-payroll/?lid=U066

11
Whether itís a regular election or the Prime Minister of Japan calls for a snap election. To capitalize on an electoral opportunity or decide on some pressing social issue. Polling gives political candidates a picture of where they stand with the electorate.

Discover how you can develop an effective Asterisk based telephone survey system using WombatDialer predictive dialer.

Read the "Asterisk IVR dialer" case history at

https://www.wombatdialer.com/blog/blog/2018/01/30/asterisk-ivr-dialer?lid=U064

12
Version 16.06 of WombatDialer has been released with a lot of improvements and news. This includes a large number of bug fixes and a few interesting new features.

The most important feature is e-mail notifications. You can now tell WombatDialer to send you an e-mail when a campaign completes or changes its run status. Discover how to use this feature in the new tutorial.

Read it at https://www.wombatdialer.com/blog/blog/2018/01/23/wombatdialer-email-notification/?lid=U063

13
QueueMetrics news / QueueMetrics Tutorial: Wallboard Queue Filtering
« on: January 17, 2018, 14:41:20 »
Do you ever wish you could create your own custom wallboard to understand at a glance whatís going on in your Asterisk call center?
Do you need to monitor multiple queues as a single entity, yet maintaining a perception of how the singular queues are doing?
If the answer is yes, read now the new tutorial about queue management with QueueMetrics:

https://www.queuemetrics.com/blog/2018/01/17/wallboard-queue-filtering?lid=U061

14
A lot happens in your call center everyday, and itís often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all itís even harder.

Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals?

Discover how in this new tutorial for QueueMetrics-Live Asterisk call-center suite.

Read the tutorial at https://www.queuemetrics.com/blog/2017/12/05/enabling-scheduled-jobs-on-QueueMetrics-Live/?lid=U057

15
Preview dialing is a type of reverse dialing available since the first WombatDialer predictive dialer versions.
Using this feature the agent has a chance to ďpreviewĒ the number that has to be called before actually having a call placed.

Discover in this new tutorial how to make it easy with Wombat.

Read the full tutorial https://www.wombatdialer.com/blog/blog/2017/11/28/reversepreview-dialing-tutorial/?lid=U056

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