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Messages - Mausabot

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Loway announces its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology.

QueueMetrics-Live call-center suite, is now fully integrated with Wazo IPBX.

This integration provides professional users with a top class solution for monitoring everything that happens in their call center, turning Wazo IPBX into a 360 degrees call centre platform with reporting and analytics.

For more information read https://www.loway.ch/press-releases.jsp?uid=press-20171011-wazo-integration&lid=U047

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QueueMetrics news / QueueMetrics Tutorial: Synchronizer Module
« on: October 03, 2017, 11:53:25 »
In this new tutorial by Loway you will learn how to configure queues and agents in QueueMetrics call center manager software for Asterisk PBX, using the Synchronizer module functionalities.

Read the full tutorial: https://www.queuemetrics.com/blog/2017/10/03/synchronizer/?lid=U046

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QueueMetrics news / QueueMetrics Tutorial Parking Calls out now!
« on: September 20, 2017, 14:14:04 »
In this new QueueMetrics tutorial you will learn how to track calls, without relying only on a classic queue structure. This is especially useful when calls are routed to specific people or groups during defined events.
 
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.

Read it now at QueueMetrics official blog: https://www.queuemetrics.com/blog/2017/09/20/parking-calls/?lid=U043

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QueueMetrics news / Setting up a WebRTC softphone in QueueMetrics
« on: September 14, 2017, 09:44:22 »
The QueueMetrics call center suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of contact centre professional management.

The solution is available in cloud or on premise version and comes with an integrated WebRTC softphone.

Discover how to set up the QueueMetrics' WebRTC softphone in this brand new tutorial by Loway.

Read the full tutorial at QueueMetrics official blog: https://www.queuemetrics.com/blog/2017/09/13/WebRTC-New/?lid=U040

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Celebrating its 14th year, AstriCon is the longest-running event devoted to all things Asterisk, a free and open source framework for building communications applications that is downloaded nearly 2 million times per year.

This year AstriCon will be held October 3 - 5 at the Omni Orlando Resort at ChampionsGate.

Find the Loway team at booth number 20. There you will experience the 2017 software lineup with call center management solutions both on premise and cloud, and outbound campaigns management tools, like the new WombatDialer predictive dialer.

The new QueueMetrics 17.06 introduces several new features such as a professional "Wallboard editor" that lets you create powerful personalized wallboards to get a real time overview of the state of the contact centre, richer configuration editors, several new reports for supervisors and much more.

Attendees will also receive free full-featured trial versions of all the presented products and dedicated promotions for any purchase.

For more information visit https://www.queuemetrics.com/astricon.jsp?lid=U037

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QueueMetrics Asterisk callcenter suite 17.06 introduces brand new functionalities and reports.

The Talk time per hour report breaks down all the agents' talk times in one-hour long timeslots.
The information is grouped by agent, so you can keep track of how many minutes or hours of conversation your agents are having daily, across a given period of time.

Discover QueueMetrics 17.06 today with a trial or webinar!

Download or upgrade here https://www.queuemetrics.com/download.jsp?lid=U022

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QueueMetrics 17.06 introduces new functionalities, bugs corrections and reports.

A new report is now available to count how many calls were received having a specified skill set required.
This lets you see how multiple skill sets interact with each other, and the SLA results.

Discover QueueMetrics 17.06 now!

Download or upgrade here https://www.queuemetrics.com/download.jsp?lid=N019

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Version 17.06 introduces some major new functionalities, bugs corrections and new reports.

The Synchronizer module is a functionality which goal is to assist the user in configuring QueueMetrics' queues and agents.

It reads a QueueMetrics defined source and current configuration; compares the two and generates a list of changes that, if executed, will upgrade the system. Then it displays these actions to the user, who can review them.

It also allows you to post the required single JSON object, and therefore to synchronize QueueMetrics in one single step.

Discover QueueMetrics 17.06 now!

Download or upgrade here https://www.queuemetrics.com/download.jsp?lid=U015

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With QueueMetrics suite for Asterisk call center management you can create custom wallboards dragging and dropping components, changing colors, size and adding alarms. Wallboards are made up of multiple views that can rotate periodically.

Learn how to easily create effective wallboards for your daily call center management.

Watch the tutorial https://youtu.be/cecnMqtDXsI?lid=F017

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With QueueMetrics suite for Asterisk 17.06 you can create custom wallboards dragging and dropping graphical components, changing colors, size and adding custom alarms.
Wallboards are made up of multiple views that rotate periodically and run in kiosk mode.

Learn how to quickly create effective and powerful wallboards for your daily call center management.

Read the tutorial https://www.queuemetrics.com/blog/2017/06/26/Wallboard-Tutorial/?lid=U016

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Release 17.06 introduces major new features and represents a significant evolution of the way you interact with the software on a daily basis and over 70 bugs has been fixed since version 16.09.

New features include a “Wallboard editor” that lets you create customizable wallboards to get a real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the PBX quicker without editing any dial-plan code.

Agents can now use their e-mail to log in and new reports are available to supervisors.

For more information about QueueMetrics 17.06 read the full press release

https://www.loway.ch/press-releases.jsp?uid=press-20170621-QueueMetrics_Release_1706?lid=U015

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Discover how WombatDialer, predictive dialer for Asterisk, determines available agents and channels on a given queue. Boost your outbound campaigns efficiency and management.

https://www.wombatdialer.com/blog/blog/2017/05/29/queue-end-points/?lid=U013

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David Puckett, Product Line Manager at Yeastar, talks about present and future of call centers based on Asterisk technology, S-Series integration advantages and best practice in this brand new interview on Loway call center Guru blog.

Read the full interview https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20170522-david_puckett&lid=U012

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QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX.

This provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform. QueueMetrics identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

More info: https://www.loway.ch/press-releases.jsp?uid=press-20170517-yeastar_s-series&lid=U011

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If call center customers were annoyed with your IVR/Call Flow, and were so motivated to hang up out of frustration and call your competitor – wouldn’t you rather know about it, rather than ignore it?

Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith

Read more https://www.queuemetrics.com/blog/2017/04/24/Allison-Smith-IVR-Head_in_the_sand/?lid=U009

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