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Messages - mirkox

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1
Problems / Re: Wrong values from Json API and XMLRPC
« on: October 20, 2017, 12:15:12 »
Hi, please give us some examples of why they are wrong.
Also we suggest to update those QueueMetrics as those versions are old and potential bugs could have been fixed already.

Kind Regards
Mirko

2
Running QueueMetrics / Re: Automatic Call back technical support
« on: October 11, 2017, 15:37:05 »
Hi, unfortunately we don't have official resellers in India; we do have a reseller in the Arab Emirates that covers India, if you want we can share with you their contact, but write us o the support email directly for that please.

Kind Regards
Mirko

3
Running QueueMetrics / Re: Automatic Call back technical support
« on: October 09, 2017, 07:59:08 »
HI uniaxaj,

we have an integration tutorial between QueueMetrics and WombatDialer that creates an automatic callback system (if the customers gets tired of waiting they can press a button to be recalled later), check it out: http://blog.wombatdialer.com/post/35777830906/elastix-callback

You can request a WombatDialer demo key on the website so that you have one month for setting up and testing without limits.

Kind Regards
Mirko

4
Running QueueMetrics / Re: Add, remove agents from queues as admin
« on: September 20, 2017, 08:03:50 »
Yes, those property have no effect on version 15.10; my suggestion is to update QM and see how it goes with both platform DirectAMI and Classic

5
Running QueueMetrics / Re: Add, remove agents from queues as admin
« on: September 19, 2017, 09:11:54 »
Hi! Are you sure?

What's the exact version and build of QM you are using?

As far as I know the agent's page and realtime page should use the same methods to trigger commands to the PBX.

How is set platform.pbx?

6
Hi illailla,

go to the "Run custom report" page; from there you can use a lot of filters, included a minimum wait time.

Mirko

7
QueueMetrics installation / Re: Agents with multiple queues problem
« on: August 30, 2017, 08:03:19 »
Hi,
QueueMetrics can't in any way interfere with the call routing of your PBX; probably the problem is due to the setup of your queues (check the ring strategy, make sure you have ringinuse=no in all your queues).


8
Running QueueMetrics / Re: Call Recordings Not Listed
« on: August 30, 2017, 07:53:28 »
Hi, how did you setup default.monitored_calls and audio.server?

9
Improving QueueMetrics / Re: Suggestion for new wallboard feature
« on: August 28, 2017, 09:08:54 »
Hi,thanks for your suggestion, we plan about adding this new feature in the next release.

Kind Regards
Mirko

10
Hi theeu,

that's a known bug, we will fix it with the next release of QueueMetrics

Kind Regards
Mirko

11
Running QueueMetrics / Re: Editing Wallboard.
« on: August 02, 2017, 08:47:41 »
Hi riccor,

you need to add the following keys to your user:

WALLBOARD_ADD WALLBOARD_FORALL

And yes it is supposed to work if you use the masterkey so that's a bug (that happens for me as well) so we'll have that fixed asap.


Thanks!
Mirko

12
Hi Aleksey,

is this a new machine or did you updated the old one?
What was the old version?

Mirko

13
We added this bug to our bug tracking system and our developers will solve it accordingly to their schedule.
Thanks for your understanding.

14
Hi Yukon92,

you can use FreePBX methods to login/logout to the queues but I don't think you can use a password with that.

Otherwise you can write a custom dialplan, evaluate an agent code and a password, then use the QueueMetrics API in order to log the agent into the desired queues:
http://manuals.loway.ch/QM_JSON_manual-chunked/ch04.html#_pbx_interactions


Mirko

15
Ok but QueueMetrics expect agents to be added with that method otherwise you can have this kind of problems

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