QueueMetrics forum

Chat => Problems => Topic started by: msharpe on July 21, 2009, 00:09:30

Title: Custom report error with time range
Post by: msharpe on July 21, 2009, 00:09:30
Hi I am currently using Loway QueueMetrics - 1.5.3 and when we run a custom report where we want to say show calls between 1600 and 1800 hrs for any date range longer than 1 day it shows the calls within times for first day and then goes to all calls for other days. Regards Mal
Title: Re: Custom report error with time range
Post by: marcos on July 21, 2009, 16:23:14
Hi,
Thank you.

I've submitted it as bug #777 in our internal bug tracker.
It will be checked and fixed as soon as possible.

Regards,
Marco Signorini.
Title: Re: Custom report error with time range
Post by: msharpe on July 21, 2009, 22:35:08
Many thanks
Regards
Mal
Title: Re: Custom report error with time range
Post by: QueueMetrics on August 17, 2009, 10:41:15
You mean you want  a report for all days but just for the given time range? like 16-18 of day 1, 16-18 for day 2 and so on?
Title: Re: Custom report error with time range
Post by: marcos on October 30, 2009, 10:48:01
Having not received any answer I suppose that the suggested interpretation is the correct one.
Actually QueueMetrics is not able to perform such type of reports.
We will plan to have it on a future release.

Thanks.
Marco Signorini.