QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: jonath_ba@hotmail.com on August 29, 2017, 22:56:04

Title: Agents with multiple queues problem
Post by: jonath_ba@hotmail.com on August 29, 2017, 22:56:04
I have a lot of problems with agents receiving calls from different queues once they become available, obviously the agent can only answer one of the calls. How can I fixed this?

I almost sure there is a problem in my config or perhaps a limitation of queuemetrics.

Thanks in advance



Title: Re: Agents with multiple queues problem
Post by: mirkox on August 30, 2017, 08:03:19
Hi,
QueueMetrics can't in any way interfere with the call routing of your PBX; probably the problem is due to the setup of your queues (check the ring strategy, make sure you have ringinuse=no in all your queues).

Title: Re: Agents with multiple queues problem
Post by: Lubunut on January 06, 2018, 08:04:48
I'm the same What should I do?
Should i wait or fix myself
Title: Re: Agents with multiple queues problem
Post by: mirkox on January 08, 2018, 09:55:59
Hi, theres nothing to wait, it depends only on your PBX configuration. Check the "Skip Busy Agent" configuration on all your queues.