QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: FitnessPlus on August 29, 2017, 16:43:15

Title: Call Recordings Not Listed
Post by: FitnessPlus on August 29, 2017, 16:43:15
We were long overdue for an upgrade to queuemetrics and upgraded from a 2014 version to the latest version.
After the upgrade, asterisk continues to record calls into the /var/spool/asterisk/monitor/YYYY/MM/DD folders, but the available recording files are not listed in the queuemetrics interface for those calls. What do I need to address in the configuration to insure that queuemetrics is aware of these recordings?
Title: Re: Call Recordings Not Listed
Post by: FitnessPlus on August 29, 2017, 17:16:17
Upon further investigation. Outbound recording is functioning properly. Only the inbound queues are not properly linking to the recorded files.
Title: Re: Call Recordings Not Listed
Post by: mirkox on August 30, 2017, 07:53:28
Hi, how did you setup default.monitored_calls and audio.server?