QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: lobosaurio on March 27, 2014, 22:36:43

Title: Missed calls by agent
Post by: lobosaurio on March 27, 2014, 22:36:43
Hello. I'm trying Queuemetrics. I need to know a detail of the missed calls by agent, I mean a complete report on the "RINGNOANSWER" calls. I need this to know what agents are not answering calls.

Does Queuemetrics support this kind of report? Reviewing the reports in QM it seems that doesn't support this.

Thanks for your help.

Title: Re: Missed calls by agent
Post by: mirkox on March 28, 2014, 11:01:35
Hello,

try to run a report (select the report named "All reports" for simplicity).
In the "Att." (Attempts) page; you can find the data you are looking for.

Kind Regards
Mirko
Title: Re: Missed calls by agent
Post by: lobosaurio on March 28, 2014, 21:50:45
Ok, but I dont' see a detail of the missed calls, like when the call was missed, and who was the caller.

Thanks.
Title: Re: Missed calls by agent
Post by: mirkox on April 02, 2014, 08:44:00
Hello,

if you need the details for a single call just go to Ans.Dt. (Detail of answered calls) or Unans.Dt. (Detail of unanswered calls).
In the Attempts column you will find this and other data about a single call.
Title: Re: Missed calls by agent
Post by: jyates01 on April 10, 2018, 19:25:32
Bump. I need this badly. It is one of the main reasons I bought QM. I need all RINGNOANSWER on a single report page. I cant open all calls with attempts and try to piece them together. Help please.
Title: Re: Missed calls by agent
Post by: QueueMetrics on June 26, 2018, 12:19:49
If you need a special report, feel free to contact Loway - we can create a customization for you.